Service
Flat Rating/Standard Jobs
- Available Dates
- April 23, 2012
- December 10, 2012
These links will take you to the AED website for more info and registration.
Customers want to know how much the repair work will cost before they approve the job you will perform. We have to provide this important information. In order to do this we must manage our repairs with job codes. We must determine standard jobs and then track them everything time we perform them. Then we can develop a “standard time” which is different than average time. Learn the secrets of flat rating in this very detailed webinar.
The job code structure is where this starts. The manufacturers provide a job code for use with warranty jobs. It is the same logic that dealers must use to manage the repair and maintenance jobs. The code needs to be easy to understand and search out in a file or on a system. Once we have the job codes then the inspections and job structures need to follow the same logic. How to develop the job codes and then utilize them to develop and manage history is a critical element of this webinar.
The determination of the standard time is also misunderstood by most. It is NOT about the average time to perform the job. Learn the perils of assuming all the risk on jobs and how to provide for those risks with standard times. This webinar will be of value to anyone in management who wants to move away from a job shop structure.
The lessons yield realistic outcomes which are immediately applicable to the everyday work life of a parts or service manager.
Ron Craft
GM Product Support
Holt CAT Machine Division
