R.J. Slee & Associates -- News Archives 2000

NEWS ARCHIVES >2000

December 2000

BEHIND THE COUNTER: SERVICE FOREMEN-THE MISSING LINK

Proper floor supervision is a simple solution to the complicated problem of running an efficient, high-quality and profitable service department.

November 2000

BEHIND THE COUNTER: THE CHALLENGE OF A CHANGING MARKET

The key to your dealership's long-term viability is in your product support operation-not in equipment sales.

September 2000

BEHIND THE COUNTER: HOW WELL ARE YOU MANAGING YOUR PARTS INVENTORY?

By adhering more rigorously to your stocking criteria, you could add significantly to your dealership's bottom line.

July 2000

BEHIND THE COUNTER: BREAKING NEWS: SERVICE REVENUE DOUBLES

Why you should be working to build up your dealership's unsung profit center.

April 2000

ARMING YOUR PSSRs FOR MAXIMUM IMPACT

The product support sales rep who's done his homework and knows his stuff is much more likely to be included in a customer's buying decisions

March 2000

GETTING THE MOST OUT OF YOUR PRODUCT SUPPORT PROGRAM

Tips for developing a commission program that stimulates your PSSRs to sell more of what's most profitable for your dealership: labor.

February 2000

THE COST OF SELLING PRODUCT SUPPORT IS WORTH EVERY CENT

You may need to brush up on your geography and arithmetic to pay for a PSSR program -- and to make it pay off in increased sales for your dealership.

January 2000

SERVICE PRODUCT SUPPORT SELLING: THE NEW FRONTIER

There's no denying it -- in the 21st century product support sales reps will be among your most valuable employees for generating revenues and retaining customers.