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Rancho Mirage, CA
92270-1095
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NEWS ARCHIVES >2001

 
December 2001
THE YEAR IN REVIEW
Time to evaluate what's worked in the past--and what needs to change in the future.
 
November 2001
IT'S ALL IN THE NUMBERS
Ramp up your service business by getting a handle on your territory's machine population.
 
October 2001
AN OUNCE OF PREVENTION
A little fluid sample can save your customers a lot of time, money and agony.
 
September 2001
REAP WHAT YOU SOW
You get what you give when it comes to parts and service employees. So treat them well.
 
August 2001
IT'S TIME FOR YOUR MAKEOVER
Why becoming the preferred service supplier is like winning a popularity contest.
 
July 2001
HIRING "MA BELL" TO IMPROVE YOUR PROFITS
A simple telephone call could determine whether or not your customers will be repeat business-or just one-time flings.
 
June 2001
The personality of your sales force could determine the success you have in servicing your customers' needs.
 
April 2001
WHAT A DIFFERENCE A YEAR MAKES
The time has come for product support to become a major player in dealership profit potential.
 
March 2001
HOW WELL DO YOU KNOW YOUR CUSTOMERS?
Customer service should not be viewed as just necessary; it should be viewed as fun.
 
February 2001
UNLOCKING THE DOOR TO LOWER SERVICE COSTS
The "one-size-fits-all" approach to customers' needs is no longer economically feasible.
 
January 2001
LABOR EFFICIENCY: THE KEY TO PROFITABILITY
You'll be shocked to learn how much more your dealership could be making on labor.

 

 
   
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