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R.J. Slee & Associates
P.O. Box 2337
Rancho Mirage, CA
92270-1095
Phone: (760) 776-5850
Fax: (760) 776-4788
NEWS ARCHIVES
>2003
December 2003
They seem to be passing more quickly ñ don't they?
At the end of each year it is a good practice to review what we got accomplished.
November 2003
Employees ñ Your most important asset
How do we show that we care about our employees in Parts and Service?
October 2003
Customer Intimacy ñ Someone has to do it
Why is it we have interest in only the customer who buy our equipment?
September 2003
THE KEY TO CUSTOMER SATISFACTION
Without constant communication, customers don't know you care.
August 2003
TIME IS ONE ELEMENT WE CAN'T AFFORD TO WASTE
The need to take cost out of processes is critical. And time is a key component of cost.
July 2003
HAVE FUN AND IMPROVE CUSTOMER SERVICE
In the dog days of summer, contests awaken and invigorate people's spirits
June 2003
SURE-FIRE WAYS TO BEAT THE COMPETITION
Start fine-tuning your operation now to handle more work when the market picks up
April 2003
TEACH YOUR PARTS DEPARTMENT TO SELL
A monthly show-and-tell forces parts employees to learn their stuff
March 2003
Parts Selling ñ what a concept
Why are we concerned about order processing effectiveness and not selling?
February 2003
TALLY 'EM UP
An easy way to learn who is--and isn't--coming back for more.
Janurary 2003
OUT WITH THE OLD
And in with market realities that are here to stay.
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