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R.J. Slee & Associates
P.O. Box 2337
Rancho Mirage, CA
92270-1095
Phone: (760) 776-5850
Fax: (760) 776-4788
NEWS ARCHIVES
> 2007
December 2007
Whatever 2008 Brings, Equipment Will Still Need Support
Pundit predictions are plentiful – but one thing we can count on for sure is the opportunity to serve customers even better next year.
November 2007
The people on the bus
Who’s driving excellence in your product support departments?
October 2007
The art of the possible
Good and Great Are Enemies of Possibilities.
September 2007
self service
The Ultimate in Customer Service.
August 2007
ATTracting and retaining talented personell
The largest challenge facing every business everywhere in the world.
July 2007
Roles, Responsibilities and Expectations
It is more than job descriptions and standards of performance.
June 2007
Product Support Selling
It is about selling not just market coverage.
April 2007
Product Support Sales Territories
How should you set up and manage your territories?
March 2007
Product Support Selling and you
We know the shingle doesn’t sell…. but who does sell parts and service?
February 2007
Have we talked ourselves into another slowdown?
If it happens then let’s make this an opportunity to get some things done.
January 2007
Be careful what you ask for...….. You might just get it!
How my complaints about support from technology companies might no longer be valid.
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