R.J. Slee & Associates -- News Archives 2006

NEWS ARCHIVES > 2009

December 2009

That Was the Year That Was – Wasn’t It?

Every now & then it is good to kick a year out, not just welcome the new one in.

December 2009 - NGWA Well Water Journal

That Was the Year That Was

Looking forward to 2010 is not a bad thing.

November 2009

Clarity of Purpose is More Important Now Than Ever Before

There is too much noise around our world today – too much of everything, except business.

November 2009 - NGWA Well Water Journal

Technology and Performance

With affordable technology, almost anything is possible.

October 2009

Pragmatic Optimism – is that an Oxymoron?

Good news: You can get that parts market share up again, and the secret is in the right balance of personnel to keep customers happy.

October 2009 - NGWA Well Water Journal

Internal Excellence and Innovation

How can good people do a great job without the tools, technology, and training in place?

September 2009

How Are Your ‘Heroes’ Doing These Days?

Employees have been hurt by less pay, some furloughs. It will be their turn soon.

September 2009 - NGWA Well Water Journal

What You Must Excel At Will Determine Your Success

But who will tell you what it is that’s important?

August 2009

The Difference Between Stupidity and Ignorance

We must move on the new market truths or face extinction.

August 2009 - NGWA Well Water Journal

Pat Yourself on the Back

Rarely does anyone tell you what doing a good job looks like.

July 2009

The New Reality in Our Dealerships

Continuing to do what we have always done is no longer sustainable.

July 2009 - NGWA Well Water Journal

Positioning Your Products or Services

A presentation is from your point of view, positioning is from
that of the customer.

June 2009

The Business Model is Dead – Long Live the Business Model

The tactics we employ must change with the times.

June 2009 - NGWA Well Water Journal

Creating a Sales Machine to Improve Customer Support

Good selling is not just about being friendly and personable—it’s hard work.

May 2009 - NGWA Well Water Journal

Let’s Get on Offense and off Defense

How about we shift our view from internal to external?

April 2009

A Silver Lining Right Under Your Roof

After decades of a throw-away mentality, didn’t you expect this to happen sooner or later?

April 2009 - NGWA Well Water Journal

What Drives Good Customer Service?

Attracting, developing, sustaining, and retaining customers is the key to profitability.

March 2009

What’s in Your Tool Box?

If cutting costs means cutting professional education for employees, delivering best-in-class services is going to be a challenge.

March 2009 - NGWA Well Water Journal

Good People with Good Products Prevail

Attract and retain quality people for your firm.

February 2009

Does Your Software Make the Grade?

Parts and service people responding to customer calls need more information at their fingertips.

February 2009 - NGWA Well Water Journal

Provide Additional Value to Your Customers and Win

How are we maintaining our infrastructure?

January 2009

Ready to Face Your Sacred Cows?

The truth may hurt but confronting our myths is the only way to succeed these days.