NEWS ARCHIVES
> 2009

 
December 2009
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That Was the Year That Was – Wasn’t It?
Every now & then it is good to kick a year out, not just welcome the new one in.
 
December 2009 - NGWA Well Water Journal
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That Was the Year That Was

Looking forward to 2010 is not a bad thing.

 
November 2009
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Clarity of Purpose is More Important Now Than Ever Before
There is too much noise around our world today – too much of everything, except business.
 
November 2009 - NGWA Well Water Journal
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Technology and Performance
With affordable technology, almost anything is possible.
 
October 2009
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Pragmatic Optimism – is that an Oxymoron?
Good news: You can get that parts market share up again, and the secret is in the right balance of personnel to keep customers happy.
 
October 2009 - NGWA Well Water Journal
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Internal Excellence and Innovation
How can good people do a great job without the tools, technology, and training in place?
 
September 2009
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How Are Your ‘Heroes’ Doing These Days?
Employees have been hurt by less pay, some furloughs. It will be their turn soon.
 
September 2009 - NGWA Well Water Journal
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What You Must Excel At Will Determine Your Success
But who will tell you what it is that’s important?
 
August 2009
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The Difference Between Stupidity and Ignorance
We must move on the new market truths or face extinction.
 
August 2009 - NGWA Well Water Journal
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Pat Yourself on the Back
Rarely does anyone tell you what doing a good job looks like.
 
July 2009
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The New Reality in Our Dealerships
Continuing to do what we have always done is no longer sustainable.
 
July 2009 - NGWA Well Water Journal
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Positioning Your Products or Services
A presentation is from your point of view, positioning is from
that of the customer.
 
June 2009
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The Business Model is Dead – Long Live the Business Model
The tactics we employ must change with the times.
 
June 2009 - NGWA Well Water Journal
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Creating a Sales Machine to Improve Customer Support
Good selling is not just about being friendly and personable—it’s hard work.
 
May 2009 - NGWA Well Water Journal
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Let’s Get on Offense and off Defense
How about we shift our view from internal to external?
 
April 2009
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A Silver Lining Right Under Your Roof
After decades of a throw-away mentality, didn’t you expect this to happen sooner or later?
 
April 2009 - NGWA Well Water Journal
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What Drives Good Customer Service?
Attracting, developing, sustaining, and retaining customers is the key to profitability.
 
March 2009
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What’s in Your Tool Box?
If cutting costs means cutting professional education for employees, delivering best-in-class services is going to be a challenge.
 
March 2009 - NGWA Well Water Journal
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Good People with Good Products Prevail
Attract and retain quality people for your firm.
 
February 2009
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Does Your Software Make the Grade?
Parts and service people responding to customer calls need more information at their fingertips.
 
February 2009 - NGWA Well Water Journal
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Provide Additional Value to Your Customers and Win
How are we maintaining our infrastructure?
 
January 2009
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Ready to Face Your Sacred Cows?
The truth may hurt but confronting our myths is the only way to succeed these days.

 

 
 
   
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