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The changes that have taken place over the past twenty-five
years, and those ahead, demand a more professional, productive
and profitable Parts Operation. To support the development
of this Parts Management team, we have designed a series of
training courses aimed at those charged with the responsibility
of managing this segment of the Dealership business.
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What it looks like when it is Right -- WIR I
A more professional, productive and profitable Parts Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Parts Management team we have designed a new series of training courses aimed at enhancing the skills of those charged with this responsibility. The “New Quest Parts Management Level I” consists of 4 elements presented during a two day seminar. View the full seminar outline. |
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Performance Excellence -- PE I
With Level I as a pre requisite to this Level II session or test result equivalence we continue with the profession development program for a Profession Parts Manager. This development level explores modern management tools to facilitate the performance of the critical customer service balance with market penetration and profitability... The “New Quest Parts Management Level II” consists of 4 elements presented during a two day seminar. View the full seminar outline. |
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Realizing Market Potential -- RMP I
The “New Quest Parts Management Level III” is the culmination of the Professional management Development of Parts Management. The introduction of “Best Practices” and the elimination of “Non Value Added” Activities deliver unparalleled excellence to customers. The Session consists of 4 elements presented during a two day seminar. View the full seminar outline. |
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Parts Counter Personnel Development -- PCP I
In our every day interactions with businesses we are often left scratching our heads and asking ourselves two questions “Is customer service dead?” and “Why am I doing business with these people?” Parts counter people are quite often the first person a customer comes in contact with in your dealership. Understanding and anticipating those customer’s needs, helping them make informed buying decisions and following up after the sale set your businesses apart and keep the customers coming back. This program, Parts Counter Development – Making Business Easy for the Customer has been developed with your customer in mind and consists of 4 elements presented during a two day seminar. View the full seminar outline. |
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