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The changes that have taken place over the past twenty-five
years, and those ahead, demand a more professional, productive
and profitable Service Operation. To support the development
of this Service Management team we have designed a series
of training courses aimed at those charged with the responsibility
of managing this segment of the Dealership business.
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What it looks like when it is Right -- WIR II
A more professional, productive and profitable Service Operation is necessary for the distributors in the Capitals Goods Industries to be successful. To assist in the development of this Service Management team we have designed a new series of training courses aimed at enhancing the skills of those charged with this responsibility. The “New Quest Service Management Level I” consists of 4 elements presented during a two day seminar. View the full seminar outline.
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Performance Excellence -- PE II
With Level I as a pre requisite to this Level II session or test result equivalence we continue with the profession development program for a Profession Service Manager. This development level explores modern management tools to facilitate the performance of the critical customer service balance with market penetration and profitability... The “New Quest Service Management Level II” consists of 4 elements presented during a two day seminar. View the full seminar outline.
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Realizing Market Potential -- RMP II
The “New Quest Service Management Level III” is the culmination of the Professional management Development of Service Management. The introduction of “Best Practices” and the elimination of “Non Value Added” Activities deliver unparalleled excellence to customers. The Session consists of 4 elements presented during a two day seminar. View the full seminar outline.
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