The changes that have taken place over the past twenty-five years, and those ahead, demand a more professional, productive and profitable Parts Operation. To support the development of this Parts Management team we have designed a series of training courses aimed at those charged with the responsibility of managing this segment of the Dealership business. Parts Management Unit I consists of 4 elements presented during a two day seminar.

	The Principles of Management for the Parts Department The Basic Management Principles: Planning, Organizing and Controls; Job Descriptions, Performance Standards and Targets; Business Plans, Procedures and Policies, Personnel Management; The Business of Paradigms and understanding resistance to change; How to survive in spite of ourselves.
	The Fundamentals of Accounting & Finance for Parts Personnel Understand Financial Statements from the Parts Department Perspective. Learn the Dealership Financial Fitness Model; and Profitability Pyramid. Asset Management and the value of return on capital employed. Discover new truths about the famous "Discount" and the consequences.
	The Operational Foundation Balancing Inventory Requirements with Customer Service: The impossible made understandable. Unleash your true power of knowledge; Inventory theory in all its glory. In physical distribution - the job everyone can do, the one they all think is easy but no one wants to do: Storage systems, transportation logistics, Shipping & Receiving.
	It's All about Customers Satisfying everyone's requirements and developing relationships: "Up Selling", Product knowledge, Features & Benefits selling, and effective telephone techniques. How you should use price as a marketing tool. Instore displays and impulse selling: Value added selling, customers for life, moments of truth, and listening posts. Surveys to develop satisfied customers for life: Customer profiles, and all the background required to make customers your apostles.

This Unit provides a broad base introduction to Parts Management for the 21st Century. It is intended for Parts Lead hands, Instore Sales Lead hands, Supervisors and Managers. The material covers all of the management and operational disciplines required of a Parts Manager.